Privacy Policy for PuppetPC

Effective Date: 1-Jan-2024

PuppetPC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services. By using PuppetPC, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: When you sign up for PuppetPC, we may collect your name, email address, and payment details (if applicable).
  • Support Requests: When you contact us for support, we may collect details of your inquiry, including any information you voluntarily provide.

1.2 Automatically Collected Information

  • Usage Data: We may collect information about your use of the software, including IP address, device type, operating system, and logs of activity within PuppetPC (e.g., tunnel usage).
  • Crash Reports: In the event of an error or crash, anonymized diagnostic data may be collected to improve our software.
  • IP Address and Machine Names: We may collect IP addresses and machine names to identify devices, manage connections, and ensure secure access.

1.3 Third-Party Services

  • We may collect certain information through integrated third-party services, such as analytics providers, but only for the purposes of improving performance and understanding user behavior.

1.4 Website Analytics

  • Microsoft Clarity: Our main website uses Microsoft Clarity to track user interactions. Microsoft Clarity collects anonymized data, such as mouse clicks, page views, and session durations, to help us improve our website design and user experience. For more information, please refer to Microsoft Clarity’s Privacy Policy. This data is not linked to the use of the PuppetPC application.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To enable you to use PuppetPC and its features.
  • Customer Support: To respond to your inquiries and provide technical support.
  • Improvement and Development: To improve and enhance our software, services, and user experience.
  • Website Analytics: To analyze website usage and improve our main website’s design and functionality.
  • Security and Fraud Prevention: To protect against unauthorized access, malicious activity, and other security risks.
  • Compliance: To comply with legal obligations, enforce our terms, and prevent misuse.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. However, we may share your information in the following circumstances:

  • With Service Providers: We may share information with trusted third-party vendors who perform services on our behalf (e.g., payment processing, analytics).
  • Legal Requirements: We may disclose information to comply with applicable laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor organization.

4. Your Data Rights

You have the following rights concerning your data:

  • Access and Portability: Request access to and a copy of the information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal and contractual obligations.
  • Objection: Object to processing based on legitimate interests.

To exercise these rights, contact us at support@puppetpc.com

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We employ administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

PuppetPC may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of PuppetPC after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

PuppetPC Support Team Email: support@puppetpc.com Website: https://www.puppetpc.com

This Privacy Policy is designed to comply with applicable laws and regulations, including GDPR and CCPA, where relevant. By using PuppetPC, you acknowledge that you have read and understood this policy.